SSpaces Terms of Service

Last Updated: [3/20/2023]

Welcome, and thank you for your interest in SSpaces, Inc. (“SSpaces Inc,” “we,” “us,” or “our”) and our website at www.stachespaces.com, along with our related websites, networks, applications, mobile applications, and other services provided by us (collectively, the “Service”). These Terms of Service are a legally binding contract between you and SSpaces regarding your use of the Service.

By clicking “I ACCEPT,” or by downloading, installing, or otherwise accessing or using the Service, you, the individual clicking “I ACCEPT” or downloading, installing, or otherwise using the Service (“you,” “your”), agree that you have read and understood, and, as a condition to your use of the Service, agree to be bound by the following terms and conditions, including the Stache Privacy Policy www.stachespaces.com/terms (together, these “Terms”). Your use of the Service, and Stache’s provision of the Service to you, constitutes an agreement by Stache and by you to be legally bound by these terms. IF YOU ARE NOT ELIGIBLE TO USE THE SERVICE IN ACCORDANCE WITH SECTION 2, OR DO NOT AGREE TO THESE TERMS, THEN YOU DO NOT HAVE OUR PERMISSION TO USE THE SERVICE AND YOU MAY NOT USE THE SERVICE.

You understand and agree that, as further described below:

•  The Service is licensed, not sold to you;

•  SSpaces Inc IS NOT A PARTY TO ANY LICENSE AGREEMENTS (AS DEFINED BELOW) ENTERED INTO BETWEEN SSPACES INC AND LICENSEES;

•  SSpaces Inc IS NOT A PROVIDER OF SPACE, A CONTRACTING AGENT, REAL ESTATE BROKER, OR AN INSURER; and

•  SSpaces Inc HAS NO CONTROL OVER ANY SPACE OR THE CONDUCT OF LICENSEES, OR OTHER USERS OF THE SERVICE, AND DISCLAIMS ALL LIABILITY IN THIS REGARD TO THE MAXIMUM EXTENT PERMITTED BY LAW

ARBITRATION NOTICE.  Except for certain kinds of disputes described in Section 22, you agree that disputes between you and SSpaces Inc arising under these Terms will be resolved by binding, individual arbitration, and BY ACCEPTING THESE TERMS, YOU AND SSpaces Inc ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN ANY CLASS ACTION OR REPRESENTATIVE PROCEEDING. YOU AGREE TO GIVE UP YOUR RIGHT TO GO TO COURT to assert or defend your rights under this contract (except for matters that may be taken to small claims court). Your rights will be determined by a NEUTRAL ARBITRATOR and NOT a judge or jury. (See Section 22).

The Service provides a platform through which Licensees may transact to store their Goods in SSpaces Inc’s facilities.

1.1  For purposes of these Terms:

a. "Billing Period" means a 28 day period;

b. "Booking" or Lease means the use of space by the Licensee for the duration of the Booking Term, during which time the Licensee may enter the Space in accordance with the Booking Agreement;

c. "License Agreement" has the meaning prescribed to it in Section 8.3(b);

d. "Booking Fee" means the fees payable by the Licensee to the Host for a Booking, calculated as the Displayed Fee pro-rated to the applicable Booking Term;

e. "Booking Term" or "Lease Term" means the duration of a Booking beginning on the Start Date as set forth in the Request;

f. "Displayed Fee" means the fee displayed on a Listing that is equal to the Booking Fee for one Billing Period;

g. "Goods" means the Licensee’s items that are stored in a Space.

h. "Payment Method" means a credit card or other payment method that is provided by the Licensee in connection with submitting a Request;

i. "Prohibited Goods" means any toxic, polluted, or contaminated Goods; firearms, munitions, weapons or explosives; radioactive materials; highly flammable or hazardous goods; living plants or animals; food or other perishable goods (unless frozen food to be stored in a deep freezer in accordance with applicable law); anything damp, moldy, rotten or infested with or damaged by parasites; any item which emits any fumes or strong odors; cash and securities; illegal goods; waste; or any other item, the presence of which would invalidate any protection plan which would otherwise cover the Goods or the Space;

j. "Registered User" means any party who has registered for an account on the Service;

k. "Request" means a request for a Booking of a particular Space submitted on or through the Service by a Licensee;

l. "Space" means the space as available for the purpose of storing Goods, or for which a Booking has been transacted via the Service;

m. "Licensee" means the party seeking to store, or storing Goods in a Space;

n. "Licensee Fee" means the fees payable by the Licensee to Stache for the use of the Service in connection with each Booking, calculated as a percentage of the applicable Booking Fee;

o. "Start Date" means the date on which the applicable Booking begins;

p. "Taxes" means the taxes, as applicable, payable by the Licensee in connection with the Licensee Fee, or by the Host in connection with the Host Fee, each as determined by local law; and

q. "Total Fees" has the meaning prescribed to it in Section 9.1(a).

You must be at least 18 years old to use the Service. By agreeing to these Terms, you represent and warrant to us that: (a) you are at least 18 years old; (b) you have not previously been suspended or removed from the Service; and (c) your registration and your use of the Service is in compliance with any and all applicable laws and regulations. If you are an individual accepting these terms on behalf of an entity, organization, or company, you represent and warrant that you have authority to enter into these Terms on such entity’s behalf, and to bind such entity to these Terms.

To access certain features of the Service, including to make a Request, or transact a Booking on or through the Service, you must register for an account with SSpaces Inc. When you register for an account with SSpaces Inc, you may be required to provide us with some information about yourself, such as your name, email address, phone number, Google or Facebook single sign-on information, or other contact information. You agree that the information you provide to us is accurate and that you will keep it accurate and up-to-date at all times. When you register, you will be asked to provide a password. You are solely responsible for maintaining the confidentiality of your account and password, and you accept responsibility for all activities that occur under your account. If you believe that your account is no longer secure, then you must immediately notify us at [email protected]. You may not have more than one active account on the Service. SSpaces Inc reserves the right to suspend or terminate your account and your access to the Service if you create more than one account, or if any information provided during the registration process or thereafter proves to be inaccurate, fraudulent, not current or incomplete.

4.1  Limited License.  Subject to your complete and ongoing compliance with these Terms, SSpaces Inc hereby grants you, solely for your personal, non-commercial use, a limited, non-exclusive, non-transferable, non-sublicensable, revocable (a) license to install and use one object code copy of any mobile application associated with the Service obtained from a legitimate marketplace, such as the Apple App Store, on a mobile device that you own or control; and (b) right to access and use the Service solely for the purpose of transacting for storage as permitted by these Terms.

4.2  License Restrictions.  Except, and solely to the extent such a restriction is impermissible under applicable law, you may not: (a) reproduce, distribute, publicly display, or publicly perform the Service; (b) make modifications to the Service; or (c) interfere with or circumvent any feature of the Service, including any security or access control mechanism. If you are prohibited under applicable law from using the Service, you may not use the Service.

4.3  Feedback.  If you provide any input and suggestions regarding issues with, or proposed modifications or improvements to, the Service ("Feedback"), then you hereby grant SSpaces Inc an unrestricted, perpetual, irrevocable, non-exclusive, fully-paid, royalty-free right to exploit the Feedback in any manner and for any purpose, including to improve the Service and to create other products and services.

The Service is owned and operated by SSpaces Inc. The visual interfaces, graphics, design, compilation, information, data, computer code (including source code or object code), products, software, services, and all other elements of the Service ("Materials") provided by SSpaces Inc are protected by intellectual property and other laws. All Materials included in or made available through the Service are the property of SSpaces Inc and/or its third party licensors. Except as expressly authorized by SSpaces Inc, you may not make use of the Materials. SSpaces Inc reserves all rights to the Materials not granted expressly in these Terms.

6.1  Third Party Services and Linked Websites.  SSpaces Inc may provide tools through the Service that enable you to export information, including User Content, to third party services, including through features that allow you to link your account on SSpaces Inc with an account on the third party service, such as Twitter or Facebook, or through our implementation of third party buttons (such as "like" or "share" buttons). By using one of these tools, you agree that SSpaces Inc may transfer that information to the applicable third party service. By accessing and using any such third party service, you are subject to the terms of use and privacy policies of any such third party service. Third party services are not under SSpaces Inc’ control, and SSpaces Inc is not responsible for any third party service’s use of your exported information. The Service may also contain links to third party websites. Linked websites are not under SSpaces Inc’ control, and SSpaces Inc is not responsible for their content.

6.2  Third Party Software.  The Service may now or in the future include or incorporate third party software components that are generally available free of charge under licenses granting recipients broad rights to copy, modify, and distribute those components ("Third Party Components"). Although the Service is provided to you subject to these Terms, nothing in these Terms prevents, restricts, or is intended to prevent or restrict you from obtaining Third Party Components under the applicable third party licenses or to limit your use of Third Party Components under those third party licenses.

7.1  Listing Disclaimer.  SSpaces Inc CANNOT, AND DOES NOT, CONTROL THE CONTENT CONTAINED IN ANY LISTINGS OR THE CONDITION, EGALITY, OR SUITABILITY OF ANY LISTING. SSpaces Inc IS NOT RESPONSIBLE FOR AND DISCLAIMS ANY AND ALL LIABILITY RELATED TO ANY AND ALL LISTINGS. SSpaces Inc reserves the right, at any time and without prior notice, to remove or disable access to any Listing for any reason.

8.1  Requests.  By submitting a Request via the Service, the Licensee is making an offer to transact for the requested Booking. If you are a Licensee, you agree that SSpaces Inc may charge your Payment Method the Total Fees for any Booking requested in connection with your SSpaces Inc account. In connection with submitting a Request, the Licensee will be required to provide the desired Booking Term, as well as a valid Payment Method that may be charged for all fees corresponding to the requested Booking.

8.2  Booking Agreements

a. If you, as a Licensee, choose to enter into a transaction with SSpaces Inc for a Booking, then you agree and understand that you will be required to enter into an agreement with SSpaces Inc (the "Booking Agreement") and to accept any terms, conditions, rules and restrictions associated with such Space imposed by SSpaces Inc.

b. Booking Agreements are solely between SSpaces Inc and the Licensee. You acknowledge and agree that with the exception of its payment collection obligations below, SSpaces Inc disclaims all liability arising from or related to any Booking Agreements. You understand and agree that SSpaces Inc does not act as an insurer, real estate broker, or your contracting agent.

8.3  Payment Collection.  Notwithstanding anything else contained herein, you agree that all payments for Bookings transacted on or through the Service must be made on or through the Service in accordance with the payment terms set forth below.

9.1  Payment Terms for Licensees

a. Fees Payable by Licensee.  Each Listing will display the Displayed Fee. SSpaces Inc alone determines the Displayed Fee. Prior to submitting a Request, the Licensee will be shown the Booking Fee, the Licensee Fee, and any Taxes applicable to the requested Booking (collectively, the "Total Fees").

b. Pre Authorization.  If you are a Licensee, you understand and agree that SSpaces Inc, on behalf of the Host, reserves the right, in its sole discretion, to: (a) obtain a pre-authorization via your Payment Method for the Total Fees; or (b) charge your Payment Method a nominal amount, not to exceed $1 to verify your Payment Method. Once SSpaces Inc receives acceptance of your Request from the applicable Host, SSpaces Inc will collect the Total Fees in accordance with these Terms. Please note that SSpaces Inc cannot control any fees that may be charged to a Licensee by the Licensee’s bank related to SSpaces Inc’ collection of the Total Fees, and SSpaces Inc disclaims all liability in this regard.

c. Payment Schedule.  Total Fees will be apportioned evenly across each day of the Booking Term and will be charged to the Licensee in advance of each Billing Period of the Booking Term for each day of the Booking Term falling within such Billing Period. The first installment of the Total Fee equal to the amount of the Total Fee apportioned for each day of the Booking Term through the last day of the first Billing Period of the Booking Term will be charged upon confirmation of the Booking, along with a security deposit worth one term’s rent. The apportioned amount of the Total Fee corresponding to each day of the Booking Term falling within each subsequent Billing Period of the Booking Term, if any, shall be charged automatically on the first day of the applicable Billing Period. In the event that the Booking Term extends greater than one Billing Period, recurring payments apply and you authorize SSpaces Inc to periodically charge, on a going-forward basis during the Booking Term, all of the Total Fees in accordance with these Terms.

d. Authorization.  Upon payment to SSpaces Inc of the Total Fees payable by you in connection with a Booking, your payment obligation to SSpaces Inc for the Booking Fee is fulfilled. If you are a Licensee, you hereby authorize Stache to collect the Total Fees associated with a Booking by charging your Payment Method.

e. Processing Payments.  SSpaces Inc will process payments made by Licensees using a third party service provider ("Stripe"). By transacting for a Booking or otherwise purchasing services on or through the Service, you hereby agree and acknowledge that SSpaces Inc is bound by Stripe’s terms and conditions (available at https://stripe.com/us/terms) ("Stripe Terms and Conditions"), along with its privacy policy (available at https://stripe.com/us/privacy) ("Stripe Privacy Policy"), and that you also agree to be bound by the Stripe Terms and Conditions and Stripe Privacy Policy to the extent applicable. You also hereby consent and authorize SSpaces Inc to delegate the authorizations and to share the information you provide to SSpaces Inc with Stripe to the extent required to provide payment services to you. SSpaces Inc may also be contacted directly for payments support by email at [email protected].

If you are a Licensee, you:

10.1     represent and warrant that you: (a) will not store any Prohibited Goods; (b) will not use the Space for any unlawful purpose or for any purpose other than for personal use or uses as approved by the Property Owner

10.2    undertake to pay the Total Fee in accordance with these Terms;

10.3    agree that you will comply with the rules related to storing Goods in the Space, and any access and security arrangements in the Booking Agreement, or as otherwise agreed to by you and SSpaces Inc, and to keep safe any keys or other items used to access the Space;

10.4    will retake possession of the Goods, vacate the Space completely, and remove all contents and debris and leave the Space in good "broom clean" condition at or before expiration or termination of the Booking; and

10.5    are responsible for all damage to the Space that is caused by the objects stored or by your negligent acts or omissions.

10.6     Licensee agrees that the use of the Space is at Licensee's sole risk. Licensee agrees that, without limiting any duties of SSpaces Inc to take reasonable steps to protect Licensee’s property, SSpaces Inc shall have no liability to Licensee or Licensee's invitees for any personal or bodily injury except in the event of SSpaces Inc’ gross negligence or willful misconduct. Licensee hereby waives and disclaims any and all claims or causes of action Licensee may have against SSpaces Inc, in the event of personal or bodily injury to Licensee or Licensee's invitees, except as a result of SSpaces Inc’ gross negligence or willful misconduct.

11.1  Termination of Booking for Convenience

a. If Licensee wishes to cancel or terminate the Booking, the party wishing to terminate must provide 4 weeks’ notice ("Notice Period") to the other party in writing or through the Service.

b. If you are a Licensee terminating the Booking pursuant to this Section 12.112.1, you must pay the Total Fees associated with each day of the Booking Term until the cancelation or termination is effective, regardless of whether you have vacated or removed your Goods beforehand.

11.2  Early Termination of Year-Long Lease

a. If you have chosen a year-long lease and wish to terminate the Booking before the end of the lease term, you must pay an amount equal to one pay period's rent as an early termination fee.

b. In addition to the early termination fee, you will forfeit your deposit.

11.3  Termination for Non-Payment.  If an automatic payment of the Total Fee is unsuccessful, or any payment of the Total Fee is not received by SSpaces Inc when due for a Billing Period, the Licensee will be notified by SSpaces Inc. In the event that payment is not remitted within 21 days of being due, SSpaces Inc may deny the Licensee access to the Space or SSpaces Inc’ property until the default is cured. In the event that payment is not remitted by the end of that Billing Period, the Booking shall terminate, and the SSpaces Inc may: (a) give the Licensee 3 days’ notice to retake possession of the Goods; and (b) exercise any other remedy allowed by law.

11.4  Lock Cutting Fee.  If the renter fails to complete a payment(s) for an entire booking period, the booking will default and the renter is subject to a $100 lock cutting fee in order to remove their belongings.

11.5  Late Payment Fee.  If a booking has begun and the renter completes a payment after the due date, the renter is subject to a late fee of $20/week.

11.6  Abandoned Goods.  If the Licensee does not reclaim Goods upon expiration or termination of the Booking ("Abandoned Goods") such items may be removed by SSpaces Inc and shall be subject to forfeiture by Licensee.

12.1  User Content Generally.  Certain features of the Service may permit users to upload content to the Service, including messages, reviews, photos, video, images, data, text, and other types of works ("User Content"). You retain any copyright and other proprietary rights that you may hold in the User Content that you post to the Service.

12.2  Limited License Grant to SSpaces Inc.  By providing User Content to or via the Service, you grant SSpaces Inc a worldwide, non-exclusive, royalty-free, fully paid right and license (with the right to sublicense) to host, store, transfer, display, perform, reproduce, modify for the purpose of formatting or display, and distribute your User Content, in whole or in part, in any media formats and through any media channels now known or hereafter developed.

12.3  Limited License Grant to Other Users.  By providing User Content to the Service, or making User Content available to other users via the Service, you grant those users a non-exclusive license to access and use that User Content as permitted by these Terms and the functionality of the Service.

12.4  User Content Representations and Warranties.  SSpaces Inc disclaims any and all liability in connection with User Content. You are solely responsible for your User Content and the consequences of providing User Content to or via the Service. By providing User Content to or via the Service, you affirm, represent, and warrant that:

a. you are the creator and owner of the User Content, or have the necessary licenses, rights, consents, and permissions to authorize SSpaces Inc and users of the Service to use and distribute your User Content as necessary to exercise the licenses granted by you in this Section 13, and in the manner contemplated by SSpaces Inc, the Service, and these Terms;

b. your User Content, and the use of your User Content as contemplated by these Terms and the functionality of the Service does not and will not: (i) infringe, violate, or misappropriate any third party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; (ii) slander, defame, libel, or invade the right of privacy, publicity or other property rights of any other person; (iii) violate, or encourage any conduct that would violate any applicable law or regulation or give rise to civil liability; or (iv) cause Stache to violate any law or regulation.

c. your User Content could not be deemed, by a reasonable person to be false, fraudulent, misleading, objectionable, profane, indecent, pornographic, harassing, threatening, embarrassing, hateful, illegal or otherwise inappropriate, or to promote harmful activities or substances or discrimination, bigotry, racism, hatred, harassment or harm against any individual or group.

12.5  User Content Disclaimer.  We are under no obligation to edit or control User Content that you or other users post or publish, including in connection with any user profile, Listing, or Request, and we will not be in any way responsible or liable for User Content. SSpaces Inc may, however, at any time and without prior notice, screen, remove, edit, or block any User Content that in our sole judgment violates these Terms or is otherwise objectionable. You understand that when using the Service you will be exposed to User Content from a variety of sources and acknowledge that User Content may be inaccurate, offensive, indecent, or objectionable. You agree to waive, and do hereby waive, any legal or equitable right or remedy you have or may have against SSpaces Inc with respect to User Content. If notified by a user or content owner that User Content allegedly does not conform to these Terms, we may investigate the allegation and determine in our sole discretion whether to remove the User Content, which we reserve the right to do at any time and without notice.

12.6  Monitoring Content.  SSpaces Inc does not control and does not have any obligation to monitor: (a) User Content; (b) any content made available by third parties; or (c) the use of the Service by its users. You acknowledge and agree that SSpaces Inc reserves the right to, and may from time to time, monitor any and all information transmitted or received through the Service for operational and other purposes. If at any time Stache chooses to monitor the content, SSpaces Inc still assumes no responsibility or liability for content or any loss or damage incurred as a result of the use of content. During monitoring, information may be examined, recorded, copied, and used in accordance with the SSpaces Inc Privacy Policy www.stachespaces.com/terms.

For the purpose of transparency and preventing fraud, and as permitted by applicable laws, we may, but are not obligated to (i) ask Registered Users to provide a form of government identification or other information or undertake additional checks designed to help verify the identities or backgrounds of Registered Users, (ii) screen Registered Users against third party databases or other sources and request reports from service providers, and (iii) where we have sufficient information to identify a Registered User, obtain reports from public records of criminal convictions or sex offender registrations or an equivalent version of background or registered sex offender checks in your local jurisdiction (if available). Notwithstanding the previous sentence, SSpaces Inc does not assume any responsibility for the confirmation of any Registered User’s identity or background.

14.1  DMCA Notification.  We comply with the provisions of the Digital Millennium Copyright Act applicable to Internet service providers (17 U.S.C. §512, as amended). If you have an intellectual property rights-related complaint about material posted on the Service, you may contact our Designated Agent at the following address.

SSpaces Inc, Inc.

ATTN: DMCA

1213 11th Ave N

Nashville, TN 37208

Email: [email protected]

Any notice alleging that materials hosted by or distributed through the Service infringe intellectual property rights must include the following information:

a. an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other right being infringed;

b. a description of the copyrighted work or other intellectual property that you claim has been infringed;

c. a description of the material that you claim is infringing and where it is located on the Service;

d. your address, telephone number, and email address;

e. a statement by you that you have a good faith belief that the use of the materials on the Service of which you are complaining is not authorized by the copyright owner, its agent, or the law; and

f. a statement by you that the above information in your notice is accurate and that, under penalty of perjury, you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner’s behalf.

14.2  Repeat Infringers.  SSpaces Inc will promptly terminate the accounts of users that are determined by SSpaces Inc to be repeat infringers.

BY USING THE SERVICE, YOU AGREE NOT TO:

15.1  use the Service or make a Space available for any illegal purpose or in violation of any order of a court, or any local, state, national, or international law or regulation including, without limitation, any zoning restriction or tax regulation;

15.2  violate, or encourage others to violate, any right of a third party, including by infringing or misappropriating any third party intellectual property right, privacy right, right of publicity or contractual right;

15.3  interfere with security-related features of the Service, including by: (a) disabling or circumventing features that prevent or limit the use or copying of any content; or (b) reverse engineering or otherwise attempting to discover the source code of any portion of the Service except to the extent that the activity is expressly permitted by applicable law;

15.4  interfere with the operation of the Service or any user’s enjoyment of the Service, including by: (a) uploading or otherwise disseminating any virus, adware, spyware, worm, cancel bot, Trojan horses, or other malicious code; (b) making any unsolicited offer or advertisement to another user of the Service; (c) collecting personal information about another user or third party other than in connection with the purpose of transacting as a Licensee; or (d) interfering with or disrupting any network, equipment, or server connected to or used to provide the Service;

15.5  probe, scan, or test the vulnerability of any SSpaces Inc system or network;

15.6  use manual or automated software, devices, scripts robots, or other means or processes to access, "scrape", "crawl" or "spider" the Service;

15.7  impersonate any person or entity, falsify or otherwise misrepresent yourself or your affiliation with any person or entity, or perform any fraudulent activity including claiming a false affiliation, accessing any other Service account without permission, falsifying your age or date of birth, or creating a Listing with false or misleading pictures or descriptions of a Space, false or misleading pricing information, or pricing information that you do not intend to honor;

15.8  use the Service for any commercial purpose, or for any purposes that are not expressly permitted by these Terms;

15.9  use the Service in connection with the distribution of unsolicited commercial email ("spam"), or forge any TCP/IP packet header or any part of the header information in any email or newsgroup posting, or in any way use the Service or any Materials or User Content to send altered, deceptive or false source-identifying information;

15.10  "stalk" or harass any other user of the Service;

15.11  contact a Registered User for any purpose other than to communicate in relation to a Booking, Request, Listing, or Space;

15.12  use the Service to recruit or otherwise solicit any other user of the Service to use or join third party services or websites that are competitive to SSpaces Inc without SSpaces Inc’ prior written approval;

15.13  use, display, mirror or frame the Service or any individual element within the Service, SSpaces Inc’ name, any SSpaces Inc trademark, logo or other proprietary information, or the layout and design of any page or form contained on a page, without SSpaces Inc’ express written consent;

15.14  sell or otherwise transfer the access granted under these Terms or any Materials (as defined in Section 5) or any right or ability to view, access, or use any Materials; or

15.15  attempt to do any of the acts described in this Section 16 or assist or permit any person in engaging in any of the acts described in this Section 16.

We reserve the right to change these Terms on a going-forward basis at any time. Please check these Terms periodically for changes. If a change to these Terms materially modifies your rights or obligations, you may be required to accept the modified Terms in order to continue to use the Service. Modifications requiring your acceptance are effective upon your acceptance of the modified Terms. All other modifications are effective upon publication. Except as expressly permitted in this Section 17, these Terms may be amended only by a written agreement signed by authorized representatives of the parties to these Terms. Disputes arising under these Terms will be resolved in accordance with the version of these Terms that was in effect at the time the dispute arose.

16.1  Term.  These Terms are effective beginning when you accept the Terms or first download, install, access, or use the Service, and ending when terminated as described in Section 16.2.

16.2  Termination.  If you violate any provision of these Terms, your authorization to access the Service and these Terms automatically terminate. In addition, SSpaces Inc may, at its sole discretion, terminate these Terms or your account on the Service, or suspend or terminate your access to the Service at any time for any reason or no reason, with or without notice. You may terminate your account and these Terms at any time via the "Cancel Account" feature on the Service, or by contacting customer service at [email protected]. If your SSpaces Inc account is terminated or canceled, we do not have an obligation to delete or return any User Content you have posted to the Service.

16.3  Effect of Termination.  Upon termination of these Terms: (a) your license rights will terminate and you must immediately cease all use of the Service; (b) you will no longer be authorized to access your account or the Service; (c) you must pay SSpaces Inc any unpaid amounts that were due prior to termination; (d) we will pay you any amounts we reasonably determine we are legally obligated to pay you; (e) all payment obligations accrued prior to termination and Sections 4.3, 5, 13.2, 18.3, 19, 20, 21, 22 and 23 will survive; (f) if you are a Licensee, any existing Booking shall be deemed terminated for breach pursuant to Section 12.3(a).

16.4  Modification of the Service.  SSpaces Inc reserves the right to modify or discontinue the Service at any time (including by limiting or discontinuing certain features of the Service), temporarily or permanently, without notice to you. SSpaces Inc will have no liability for any change to the Service or any suspension or termination of your access to or use of the Service.

You are responsible for your use of the Service, and you hereby agree that you will defend and indemnify SSpaces Inc and its officers, directors, employees, consultants, affiliates, subsidiaries, and agents (together, the "SSpaces Inc Entities") from and against every claim brought by a third party, and any related liability, damage, loss, and expense, including reasonable attorneys’ fees and costs, arising out of or connected with: (a) your use of, or misuse of, the Service; (b) your violation of any portion of these Terms, any representation, warranty, or agreement referenced in these Terms, or any applicable law or regulation; (c) your violation of any third party right, including any intellectual property right or publicity, confidentiality, other property, or privacy right; or (d) any dispute or issue between you and any third party, including any other user of the Service. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you (without limiting your indemnification obligations with respect to that matter), and in that case, you agree to cooperate with our defense of those claims.

YOU USE THE SERVICE AT YOUR SOLE RISK. THE SERVICE AND ALL MATERIALS AND CONTENT AVAILABLE THROUGH THE SERVICE ARE PROVIDED "AS IS" AND ON AN "AS AVAILABLE" BASIS. SSpaces Inc DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SERVICE AND ALL MATERIALS AND CONTENT AVAILABLE THROUGH THE SERVICE, INCLUDING: (A) ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, OR NON-INFRINGEMENT; AND (B) ANY WARRANTY ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE. SSpaces Inc DOES NOT WARRANT THAT THE SERVICE OR ANY PORTION OF THE SERVICE, OR ANY MATERIALS OR CONTENT OFFERED THROUGH THE SERVICE WILL MEET YOUR REQUIREMENTS, WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS, AND SSpaces Inc DOES NOT WARRANT THAT ANY OF THOSE ISSUES WILL BE CORRECTED.

SSpaces Inc MAKES NO WARRANTY REGARDING: (A) THE QUALITY OF THE SERVICE OR ANY MATERIALS, CONTENT, LISTINGS, OR SPACE; OR (B) THE ACCURACY, TIMELINESS, TRUTHFULNESS, COMPLETENESS OR RELIABILITY OF ANY LISTING, MATERIALS OR CONTENT OBTAINED THROUGH THE SERVICE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE SERVICE OR SSpaces Inc ENTITIES, NOR ANY LISTING, REQUEST, BOOKING TRANSACTED VIA THE SERVICE, OR MATERIALS OR CONTENT AVAILABLE THROUGH THE SERVICE WILL CREATE ANY WARRANTY REGARDING ANY OF THE SSpaces Inc ENTITIES OR THE SERVICE THAT IS NOT EXPRESSLY STATED IN THESE TERMS.

SSpaces Inc MAKES NO WARRANTY AS TO THE CONDUCT OF USERS OF THE SERVICE. YOU UNDERSTAND THAT SSpaces Inc DOES NOT MAKE ANY ATTEMPT TO, AND DOES NOT HAVE ANY OBLIGATION TO VERIFY THE STATEMENTS OF USERS OF THE SERVICE, OR TO REVIEW OR VISIT ANY SPACE. YOU AGREE TO TAKE REASONABLE PRECAUTIONS IN, AND SSpaces Inc WILL HAVE NO RESPONSIBILITY FOR, ANY COMMUNICATIONS AND INTERACTIONS WITH OTHER USERS OF THE SERVICE AND WITH OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE SERVICE, INCLUDING, BUT NOT LIMITED TO, LICENSEES. SSpaces Inc MAKES NO WARRANTY THAT ANY SPACE WILL MEET YOUR REQUIREMENTS, BE SECURE, OR BE OTHERWISE ACCESSIBLE TO YOU. SSpaces Inc IS NOT RESPONSIBLE FOR ANY DAMAGE THAT MAY RESULT FROM, OR IN CONNECTION WITH: (A) YOUR USE OF THE SERVICE (INCLUDING DAMAGE TO YOUR PROPERTY SUCH AS YOUR COMPUTER SYSTEM OR MOBILE DEVICE USED IN CONNECTION WITH THE SERVICE OR ANY LOSS OF DATA SUCH AS USER CONTENT); (B) ANY BOOKING TRANSACTED THROUGH THE SERVICE (INCLUDING TO YOUR SPACE OR GOODS); OR (C) YOUR DEALING WITH ANY OTHER USER.

NOTWITHSTANDING SSpaces Inc’ APPOINTMENT AS THE LIMITED AGENT OF HOSTS FOR THE PURPOSE OF ACCEPTING PAYMENTS FROM LICENSEES ON BEHALF OF HOSTS, SSpaces Inc EXPLICITLY DISCLAIMS ALL LIABILITY, OF ANY KIND OR NATURE, FOR ANY ACT OR OMISSION OF ANY STACHER, HOST OR ANY THIRD PARTY.

HOWEVER, SSpaces Inc DOES NOT DISCLAIM ANY WARRANTY OR OTHER RIGHT THAT SSpaces Inc IS PROHIBITED FROM DISCLAIMING UNDER APPLICABLE LAW.

17.1  Waiver of Consequential Damages.  TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL THE SSpaces Inc ENTITIES BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES (INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, OR ANY OTHER INTANGIBLE LOSS) ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF, OR YOUR INABILITY TO ACCESS OR USE THE SERVICE, OR ANY MATERIALS OR CONTENT ON THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT ANY SSpaces Inc ENTITY HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.

17.2  Limitation of SSpaces’s Liability Generally  EXCEPT AS PROVIDED IN SECTION 22.4(iii) AND SECTION 21.2, AND TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE AGGREGATE LIABILITY OF SSpaces Inc TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THE USE OF OR ANY INABILITY TO USE ANY PORTION OF THE SERVICE, OR OTHERWISE UNDER THESE TERMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE IS LIMITED TO THE GREATER OF: (A) THE AMOUNT OF STACHER FEES AND HOST FEES YOU HAVE PAID TO SSpaces Inc FOR ACCESS TO AND USE OF THE SERVICE IN THE 12 MONTHS PRIOR TO THE EVENT OR CIRCUMSTANCE GIVING RISE TO THE CLAIM, IF ANY; OR (B) $100.

17.3  Basis of the Bargain.  EACH PROVISION OF THESE TERMS THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES IS INTENDED TO AND DOES ALLOCATE THE RISKS BETWEEN THE PARTIES UNDER THESE TERMS. THIS ALLOCATION IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES. EACH OF THESE PROVISIONS IS SEVERABLE AND INDEPENDENT OF ALL OTHER PROVISIONS OF THESE TERMS. THE LIMITATIONS IN THIS SECTION 21 WILL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

18.1  Generally.  In the interest of resolving disputes between you and SSpaces Inc in the most expedient and cost effective manner, and except as described in Section 22.2, you and SSpaces Inc agree that every dispute arising in connection with these Terms will be resolved by confidential, binding arbitration. Arbitration is less formal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, may allow for more limited discovery than in court, and can be subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. This agreement to arbitrate disputes includes all claims arising out of or relating to any aspect of these Terms, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of whether a claim arises during or after the termination of these Terms. YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND SSpaces Inc ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.

18.2  Exceptions.  Despite the provisions of Section 22.1, nothing in these Terms will be deemed to waive, preclude, or otherwise limit the right of either party to: (a) bring an individual action in small claims court; (b) pursue an enforcement action through the applicable federal, state, or local agency if that action is available; (c) seek injunctive relief in a court of law in aid of arbitration; or (d) to file suit in a court of law to address an intellectual property infringement claim.

18.3  Arbitrator.  Any arbitration between you and SSpaces Inc will be settled under the Federal Arbitration Act and administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules (collectively, "AAA Rules") as modified by these Terms. The AAA Rules and filing forms are available online at www.adr.org, by calling the AAA at 1-800-778-7879, or by contacting SSpaces Inc. The arbitrator has exclusive authority to resolve any dispute relating to the interpretation, applicability, or enforceability of this binding arbitration agreement.

18.4  Notice of Arbitration; Process.  A party who intends to seek arbitration must first send a written notice of the dispute to the other party by certified U.S. Mail or by Federal Express (signature required) or, only if that other party has not provided a current physical address, then by electronic mail ("Notice of Arbitration"). SSpaces Inc’ address for notice is: SSpaces, Inc., 1213 11th Ave N Nashville, TN 37208. The Notice of Arbitration must: (a) describe the nature and basis of the claim or dispute; and (b) set forth the specific relief sought ("Demand"). The parties will make good faith efforts to resolve the claim directly, but if the parties do not reach an agreement to do so within 30 days after the Notice of Arbitration is received, you or SSpaces Inc may commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made by you or SSpaces Inc must not be disclosed to the arbitrator until after the arbitrator makes a final decision and award, if any. If the dispute is finally resolved through arbitration in your favor, SSpaces Inc will pay you the highest of the following: (i) the amount awarded by the arbitrator, if any; (ii) the last written settlement amount offered by SSpaces Inc in settlement of the dispute prior to the arbitrator’s award; or (iii) $10,000.

18.5  Fees.  If you commence arbitration in accordance with these Terms, SSpaces Inc will reimburse you for your payment of the filing fee, unless your claim is for more than $10,000, in which case the payment of any fees will be decided by the AAA Rules. Any arbitration hearing will take place at a location to be agreed upon in Santa Clara County, California, but if the claim is for $10,000 or less, you may choose whether the arbitration will be conducted: (a) solely on the basis of documents submitted to the arbitrator; (b) through a non-appearance based telephone hearing; or (c) by an in-person hearing as established by the AAA Rules in the county (or parish) of your billing address. If the arbitrator finds that either the substance of your claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all fees will be governed by the AAA Rules. In that case, you agree to reimburse SSpaces Inc for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator must issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the decision and award, if any, are based. The arbitrator may make rulings and resolve disputes as to the payment and reimbursement of fees or expenses at any time during the proceeding and upon request from either party made within 14 days of the arbitrator’s ruling on the merits.

18.6  No Class Actions.  YOU AND SSpaces Inc AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and SSpaces Inc agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.

18.7  Modifications to this Arbitration Provision.  If SSpaces Inc makes any future change to this arbitration provision, other than a change to SSpaces Inc’ address for Notice of Arbitration, you may reject the change by sending us written notice within 30 days of the change to SSpaces Inc’s address for Notice of Arbitration, in which case your account with SSpaces Inc will be immediately terminated and this arbitration provision, as in effect immediately prior to the changes you rejected will survive.

18.8  Enforceability.  If Section 22.6 is found to be unenforceable or if the entirety of this Section 22 is found to be unenforceable, then the entirety of this Section 22 will be null and void and, in that case, the parties agree that the exclusive jurisdiction and venue described in Section 23.1 will govern any action arising out of or related to these Terms.

These Terms, together with the SSpaces Inc Privacy Policy www.stachespaces.com/terms and any other agreements expressly incorporated by reference into these Terms, are the entire and exclusive understanding and agreement between you and SSpaces Inc regarding your use of the Service. You may not assign or transfer these Terms or your rights under these Terms, in whole or in part, by operation of law or otherwise, without our prior written consent. We may assign these Terms at any time without notice or consent. The failure to require performance of any provision will not affect our right to require performance at any other time after that, nor will a waiver by us of any breach or default of these Terms, or any provision of these Terms, be a waiver of any subsequent breach or default or a waiver of the provision itself. Use of section headers in these Terms is for convenience only and will not have any impact on the interpretation of any provision. Throughout these Terms the use of the word "including" means "including, but not limited to". If any part of these Terms is held to be invalid or unenforceable, the unenforceable part will be given effect to the greatest extent possible, and the remaining parts will remain in full force and effect.

19.1  Governing Law.  These Terms are governed by the laws of the State of California without regard to conflict of law principles. You and SSpaces Inc submit to the personal and exclusive jurisdiction of the state courts and federal courts located within Santa Clara County, California for the resolution of any lawsuit or court proceeding permitted under these Terms. We operate the Service from our offices in California, and we make no representation that Materials included in the Service are appropriate or available for use in other locations.

19.2  Privacy Policy.  Please read the SSpaces Inc Privacy Policy www.stachespaces.com/terms carefully for information relating to our collection, use, storage, disclosure of your personal information. The Stache Privacy Policy is incorporated by this reference into, and made a part of, these Terms.

19.3  Additional Terms.  Your use of the Service is subject to all additional terms, policies, rules, or guidelines applicable to the Service or certain features of the Service that we may post on or link to from the Service (the "Additional Terms"). All Additional Terms are incorporated by this reference into, and made a part of, these Terms.

19.4  Consent to Electronic Communications.  By using the Service, you consent to receiving certain electronic communications from us as further described in the SSpaces Inc Privacy Policy www.stachespaces.com/terms. Please read the SSpaces Inc Privacy Policy www.stachespaces.com/terms to learn more about our electronic communications practices. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including that those communications be in writing.

19.5  Contact Information.  The Service is offered by SSpaces, Inc., 1213 11th Ave N Nashville, TN 37208. You may contact us by sending correspondence to that address or by emailing us at [email protected]. You can access a copy of these Terms by clicking here: https://www.stachespaces.com/terms.

19.6  Notice to California Residents.  If you are a California resident, under California Civil Code Section 1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 N. Market Blvd., Suite S-202, Sacramento, California 95834, or by telephone at (800) 952-5210 in order to resolve a complaint regarding the Service or to receive further information regarding use of the Service.

19.7  No Support.  We are under no obligation to provide support for the Service. In instances where we may offer support, the support will be subject to published policies.

19.8  International Use.  The Service is intended for visitors located within the United States. We make no representation that the Service is appropriate or available for use outside of the United States. Access to the Service from countries or territories or by individuals where such access is illegal is prohibited.

This Section 24 only applies to the extent you are using our mobile application on an iOS device. You acknowledge that these Terms are between you and SSpaces Inc only, not with Apple Inc. ("Apple"), and Apple is not responsible for the Service or the content thereof. Apple has no obligation to furnish any maintenance and support services with respect to the Service. If the Service fails to conform to any applicable warranty, you may notify Apple and Apple will refund any applicable purchase price for the mobile application to you; and, to the maximum extent permitted by applicable law, Apple has no other warranty obligation with respect to the Service. Apple is not responsible for addressing any claims by you or any third party relating to the Service or your possession and/or use of the Service, including: (a) product liability claims; (b) any claim that the Service fails to conform to any applicable legal or regulatory requirement; or (c) claims arising under consumer protection or similar legislation. Apple is not responsible for the investigation, defense, settlement and discharge of any third party claim that the Service and/or your possession and use of the Service infringe a third party’s intellectual property rights. You agree to comply with any applicable third party terms when using the Service. Apple and Apple’s subsidiaries are third party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third party beneficiary of these Terms. You hereby represent and warrant that: (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.

We offer protection of up to $25,000 for every renter. You can choose your protection plan upon booking.

Choose plan upon booking

When you complete a booking, you’ll be able to choose from one of our protection plans:

  • Basic: up to $5,000 in protection
  • Standard: up to $12,500 in protection
  • Premium: up to $25,000 in protection

You also have the option to opt out of protection if you so choose and default to our free $1,000 protection plan.

Your belongings are safe with us

We are committed to making storage safe and secure with our trusted community.

Here’s what’s protected:

  • Damage to a renter’s qualified items or vehicles
  • Theft of a renter’s qualified items or vehicles

Payments made are subject to certain conditions, limitations, and exclusions. Our protection plans are secondary to applicable insurance coverage. All items must be disclosed upon reservation. Items with a value greater than $1,000 USD must be disclosed as such. If a vehicle is stored outdoors it is done so at the sole discretion of the LICENSEE and is not covered by the SSpaces Inc Protection Plan. Vehicles must also be properly registered and/or insured according to local state laws to qualify.

If a claim needs to be reported, documentation (photos, receipts, police reports, etc.) may need to be provided as part of the resolution process.

Here’s what’s not protected:

  • Any item that’s not properly disclosed upon booking
  • Prohibited items as detailed in our terms of service (storage of any prohibited items also disqualifies all other items from protection)
  • Cash, securities, jewelry, artwork, and collectibles
  • Property damage caused by host negligence
  • Any vehicle that is not properly registered and/or insured according to local laws
  • Any vehicle stored outdoors
  • Move-in or move-out from the reserved space, including items while they are in motion or being transported (protection applies only while items are securely stored in the reserved space)
  • Any claim that does not strictly follow SSpaces’s resolution process